FAQ

Fair questions, straight answers.

Everything crews actually ask before signing up — no dodges. If yours isn't here, tap the chat bubble (bottom-right) or email support@getcrewplate.com — a real person answers.

The product
What is Crewplate, in one breath?

The company app for wash, detail, lights, and grounds crews: clients, quotes your customers sign on your phone, invoices with a collections queue, scheduling, a payroll-ready time clock, reports, real team logins, and ✦ AI that works your books. One login, live on every device.

Can I try it without signing up?

Yes — the live demo is the entire app with sample books. No account, no card, nobody calls you.

Which trades does it support?

Pressure washing, auto detailing, holiday lighting, and landscaping — each with its own service bank, starting rates, working in-app tools, and free calculators. One quote can mix trades: a house wash and eight yards of mulch share a signature.

Do you only serve those four trades?

No — that's just where the deep build started. Wash, detail, lights, and grounds got their service banks, starting rates*, and in-app tools first, and more trades are on the way. Meanwhile the General trade fits any service crew today: your own services, your own rates, same quotes, invoices, schedule, and time clock.

What if I do a trade you don't cover?

The "General" trade holds custom services with your own rates, so plenty of adjacent crews fit fine. But we build depth for our four trades first — if you need deep gas-fireplace-repair workflows, we'll honestly point you elsewhere.

Can customers sign a quote on my phone?

That's the whole move. Build the quote at the truck, hand your phone over, they sign with a finger. The signed copy lives on the quote — name, date, squiggle and all. No printer, no "I'll email it back tonight."

How do estimates and invoices connect?

One line. You build the quote, the customer signs, and the signed quote becomes the invoice — same line items, no retyping. From there the invoice tracks payments, partials, and tips, and the collections queue chases what's late.

MoneyPricing & the beta

Is it really free right now?

Yes. Every plan is free while we're in beta — we want your stress-testing more than your card. Billing arrives at public launch with plenty of warning; launch pricing is Solo $39 / Crew $69 / Company $129 per month*, first user included, +$9/user* on Crew and Company.

What happens when the beta ends?

You get plenty of warning — no surprise charges, ever. At public launch you pick a plan (Solo $39 / Crew $69 / Company $129 per month*, +$9/user* on Crew and Company) or you export your books and walk, no hard feelings. Founding Crews keep their 50% off for life.

What's a Founding Crew?

One of the first 25 companies. Free through beta, honest feedback in return, 50% off for life at launch, and your company's name on the wall (with your OK). When the spots are gone, they're gone. Details →

How does Founding Crew feedback actually work?

You run real jobs on Crewplate and tell us where it fights you. Email hello@getcrewplate.com or use the chat bubble on this site — a human reads every note. No surveys, no mandatory calls. Blunt beats polite: "this screen is slow" is exactly the kind of note that gets things fixed.

Can clients pay invoices online?

Card/bank payments land at public launch* on processor-standard rates. Until then, Crewplate tracks how crews actually collect today — check, cash, Zelle-class — with partial payments, tips, late fees, and statements.

Contracts? Cancellation fees?

Month to month. Cancel whenever. Export your books on the way out. Annual billing exists only because it's cheaper (2 months free).

Do the free calculators stay free?

Free forever. No account, no email gate, no "trial." The calculators are our handshake — use them on every bid whether you ever sign up or not.

TrustYour data & your crew

Who owns my data?

You. Export-everything downloads the complete books — clients, quotes, invoices, hours — as one file, any time, no questions asked. Deletion requests are honored, and the built-in privacy-erase handles your customers' requests too.

Do my techs get their own logins?

Yes — you text them an invite link, they set a password, done. Five roles (Owner, Admin, Office, Crew lead, Tech), and the database itself enforces them: a tech physically cannot read your money pages, even if a bug drew the button.

Can I change what each employee sees?

Yes. The five roles are starting points — the owner can tune each member's permissions individually. Let your best crew lead see job totals; keep a new hire to schedule-and-clock only. Per person, your call.

Is the ✦ AI reading my books?

Only when you press a ✦ button, only the data that feature needs, and every action prints a receipt. When it fails, it says so — "Books untouched." Your client list is never marketing inventory. The full AI story →

Does it work on my phone?

Any phone browser — and "Add to Home Screen" makes it open full-screen like an app. Native App Store / Google Play builds are on the roadmap*.

Does it work without internet?

Straight answer: no. Crewplate is a web app, so it needs a connection today. A regular phone signal handles it fine, but a dead zone is a dead zone. We'd rather tell you that plainly than fake an offline mode.

Getting startedSwitching & setup

How long does setup take?

One sitting. Pick your trades and the service banks load with starting rates* you can edit. Import your clients from a CSV. Build a quote. That's the whole setup — no onboarding call, no implementation fee.

I'm coming from Jobber or Housecall Pro† — is switching a pain?

No. Export your client list to a CSV from your current tool, drop the file into Crewplate, and it recognizes the column names automatically — First Name, Mobile Phone, Postal Code, and the rest. Import takes minutes, not a weekend. Old quotes stay in your export; new ones start here.

I forgot my password. Now what?

Hit "Forgot password" on the sign-in screen and a reset link goes to your email. Locked out completely — email changed, phone gone? Write hello@getcrewplate.com and a human sorts out account recovery with you.

† Jobber and Housecall Pro are trademarks of their respective owners; no affiliation or endorsement is implied. Comparisons reflect public materials at time of writing.