Last updated: August 5, 2026
This policy explains what Crewplate LLC ("Crewplate," "we," "us") collects, why we collect it, and what you can do about it. It covers the marketing site at getcrewplate.com, the application at app.getcrewplate.com, and everything you store inside the Crewplate product. Every section opens with a one-line summary; the full text below it is the policy.
We're Crewplate LLC, the company that makes Crewplate — reach us at hello@getcrewplate.com.
Crewplate is business software for service trades: clients, quotes, invoices, jobs, and hours in one place. It is made and operated by Crewplate LLC, a Delaware limited liability company based in Virginia. For anything in this policy — questions, requests, complaints — email hello@getcrewplate.com.
Your account details, the books you keep in Crewplate, and the minimum needed to run the service. Your business records are never sold and never used for advertising; our marketing site does use an advertising pixel, described below.
Account data. When you sign up we collect your name, email address, company name, and a password. Passwords are handled by our authentication provider and stored only in hashed form — we never see or store the plain text.
Your business records. Everything you enter to run your business — clients, quotes, invoices, jobs, hours, payments, notes. These are your books. We store them so the product works; they are yours, not ours.
Your customers' data. The names, addresses, phone numbers, and email addresses of the people you do business with, as you enter them. You control this data; we process it for you (see section 6).
Payment data. When you subscribe to a paid plan, or when your own customers pay one of your invoices online, payments run through Stripe. Card numbers and bank-account details are collected and stored by Stripe, not by Crewplate — we receive only limited information such as the last four digits, card brand, amount, and status, so we can show your billing history and record payments in your books.
Mobile number and text messages. Giving us a mobile number at signup is optional, and ticking the consent box next to it is a separate, deliberate choice — the box is never pre-checked. If you opt in, we use the number only to text you security codes and alerts about your own account, such as a sign-in code, a failed subscription payment, or a trial ending. We never text you marketing on it. Message frequency is up to about 6 messages per month, message and data rates may apply, and you can reply STOP at any time to cancel or HELP for help. We keep a record of the number, the exact consent wording you agreed to, and the date you agreed, because the mobile carriers require that proof. You can withdraw consent at any time by replying STOP or by emailing us.
Voice calls (optional AI receptionist). If your business turns on the AI phone receptionist, calls to your business number are answered by an AI agent. Every answered call opens by telling the caller they are speaking with an AI assistant and, when recording is on, that the call is recorded. To run the call and show you what happened, we process the call audio and store the call log, a transcript, a short summary, and any voicemail — and, only while you keep recording switched on, the recording itself — all visible in your account. Details a caller shares, such as a name, address, or the work they need, are written into your books as customer records you control (section 6). You can switch recording off at any time in the app; the AI disclosure to callers stays either way.
Location on clock-in (mobile apps, v1.1 and later). When a crew member clocks in or out in the Crewplate mobile app, the app may stamp that entry with the device's location, so hours are provable and the schedule can plan routes. This happens only at the moment of clocking in or out, only while the app is in use, and only if the crew member grants the phone's location permission — there is no background tracking, ever. The stamps are visible to the business on its own timesheets; a clock-in far from the job site is flagged for the business to see. Declining the permission never blocks anyone from clocking in — entries simply carry no location.
Usage and analytics data. Basic technical logs — requests, errors — so we can keep the service up and fix what breaks, plus product-analytics events that show us how features are used so we can improve them. On the marketing site and inside the app we use privacy-respecting analytics tools, plus a live-chat widget on the marketing site. We use these to understand usage and improve the product, and never to sell your data. The free calculators on the marketing site run entirely in your browser and send us nothing.
Cookies. Inside the app we use cookies that keep you signed in and remember the settings you've chosen, plus analytics cookies that measure usage and run the chat widget. On our marketing site we also use advertising cookies — see Advertising below. We do not fingerprint. You can block or clear cookies in your browser, and limit analytics using your browser's privacy controls.
Advertising (marketing site only). On getcrewplate.com we run a Meta (Facebook and Instagram) advertising pixel. It tells us which ads actually bring crews to the site, and lets us show ads to people who have visited and to similar audiences. It runs only on the marketing site — never inside the Crewplate app at app.getcrewplate.com. It therefore never sees your books, your customers, your quotes, your invoices, or anything you enter into the product. You can limit it with your browser's privacy controls, your Meta ad preferences, or any tracking blocker; declining costs you nothing and the site works exactly the same.
To run the product, support you, keep the service secure — and nothing stranger than that.
This section is about the data you keep in Crewplate — your books. We use it to operate Crewplate: showing your own records back to you, generating the documents you create (quotes, invoices, exports), answering support requests you send us, securing the service against abuse, and meeting our legal obligations. We do not use your data to build advertising profiles, and we do not mine your books for any purpose other than serving them back to you.
AI touches your data only when you press the button, sees only what that feature needs, and every action it takes is logged.
Crewplate's ✦ AI features act only when a user triggers them. When you press a ✦ button, the request includes only the data that specific feature needs, and it is sent to our AI provider solely to generate your result. The AI never runs in the background over your books, never acts on its own schedule, and every action an AI feature takes in your account — a draft created, a record changed — is logged so you can see exactly what happened. We do not use your data to train AI models, and our AI provider does not train its models on data sent through its business API.
Stored in U.S. data centers; a small set of vetted providers keeps the lights on.
Your data is stored in United States data centers. To run Crewplate we rely on a small number of vetted, reputable third-party service providers ("subprocessors"), each of which processes only what its job requires. They fall into these categories:
We maintain a current list of the specific providers behind each category and will share it on request — email hello@getcrewplate.com.
If this list changes, we will update this page.
Your customers' information belongs to your relationship with them — you're the controller, we process it on your instructions.
For the customer records you enter into Crewplate, you are the data controller and Crewplate is your processor: we store and process that data only to provide the service to you, on your instructions. Because you run your business through Crewplate, you can — on your instruction — email your customers their quotes and invoices, send them review requests, marketing, or appointment messages, give them a private customer-portal link to view their documents and photos, and accept their payments online. Crewplate delivers those on your behalf and at your direction; we never contact your customers, market to them, or use their information for any purpose of our own.
Crewplate includes a built-in privacy-erase tool so you can honor your customers' deletion requests: it scrubs a customer's personal details from your books while preserving the financial records you may be legally required to keep.
Your books are never sold, never rented, never used for advertising. Full stop.
We share personal data only: with the subprocessors listed in section 5, to run the service; when the law genuinely requires it; or as part of a merger or acquisition, in which case this policy continues to bind the successor and account owners are notified. We do not sell personal data and we do not share it with data brokers. The data you keep in Crewplate — your books, your customers, your quotes and invoices — is never used for advertising, by us or by anyone else. The single place advertising touches us at all is our own marketing site, where a Meta pixel sees visitor page views (section 2); it has no access to the app or anything inside it.
Mobile numbers and text-message consent. Mobile phone numbers collected for text messaging are not shared or sold to third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with any third party, and are excluded from every sharing category described above. The only parties that ever see the number are the messaging carrier we use to deliver the message to your handset.
We keep your data while your account is open; you can take all of it with you, or close the account outright, without asking us.
We retain your data for as long as your account is active. You can export everything — the complete books, in one file — from inside the app at any time, no request needed. Call recordings, transcripts and voicemails from the AI receptionist follow the same rule: they are kept while the account is active, switching recording off stops new recordings immediately, and they are erased along with everything else when an account closure completes.
Deleting your account is self-serve. An owner can close the whole account from Settings → Integrations & data → Close this account, and anyone with a login can delete just their own login from the account menu. No email to us, and no waiting on our reply.
When an owner closes an account, the subscription is cancelled immediately and nothing is deleted for 30 days. During that window the books are frozen read-only, and signing back in lets the owner keep the account. After 30 days everything is erased for good: customers, quotes, invoices, jobs, uploaded photos and receipts, crew records and settings. That step cannot be undone and we cannot recover it for you afterwards, which is why the app requires you to download a full backup before it will let you start.
Three things deliberately survive a closure, and we would rather say so than imply a clean sweep. We keep a minimal billing record of what we charged you, because tax law requires it, and it is deleted when that obligation ends. We permanently keep any email address or mobile number that unsubscribed, bounced or replied STOP — those records exist to protect the recipient from being contacted again, so erasing them would cause the exact harm they prevent. And because our offsite backup is a nightly snapshot, a closed account can still exist inside older backup copies until those copies expire on their own schedule, which is up to 12 months. Those copies are never read back into the live product except to recover from a disaster, and the account is gone from the live product on day 30 either way.
Access rules are enforced by the database itself, and everything travels encrypted.
Role permissions are enforced with row-level security at the database layer — meaning a crew member's account cannot read owner-only data even if something above the database misbehaves. All traffic between you and Crewplate is encrypted in transit. Access to production systems is limited to the people who need it. No system is perfectly secure; if a breach ever affects your data, we will notify affected account owners promptly.
Access, correction, deletion, portability — ask and we honor it, no matter where you live.
You can ask us to show you the personal data we hold about you (access), fix anything wrong (correction), delete it (deletion), or hand it over in a usable format (portability — the in-app export does this instantly). We honor GDPR- and CCPA-style requests from anyone, not just where the law compels us to. Email hello@getcrewplate.com; we will verify it's you and respond within 30 days. We will never treat you worse for exercising these rights.
Crewplate is not for anyone under 16.
Crewplate is business software and is not directed to anyone under 16. We do not knowingly collect personal data from children. If you believe a child has provided us personal data, email us and we will delete it.
If this policy changes meaningfully, account owners hear about it before it takes effect.
We may update this policy as the product evolves. Updates are posted on this page with a new "Last updated" date. If a change meaningfully affects how we handle your data, we will email account owners before it takes effect.
One address, and a human reads it.
Crewplate LLC · hello@getcrewplate.com — for privacy questions, rights requests, or complaints about how we've handled your data. By mail: Crewplate LLC, 11900 Livingston Road, Suite 139, Manassas, Virginia 20109.